Many ways to claim,
all fast and easy

A part of the peace of mind travel insurance brings is knowing you can easily get advice or help when you need it.

There are different reasons why you might need to get in touch about a travel insurance claim. In this section we will show you how to:

• Claim in a medical or other emergency by calling us +61 2 9159 6649 
• Claim back home using our online claim form
• Get in touch to discuss your existing claim

Is it an emergency claim?

If you are overseas and need to make an emergency claim you can reach us by telephone. For example, if you need to be admitted to hospital urgently, or need to replace a stolen passport. Have your policy number handy and we’ll get you sorted.

Our emergency response team is specifically trained to assist Australian travellers and is always available, 24 hours, 7 days a week.

You can call +61 2 9159 6649  from anywhere in the world.

Are you claiming for an existing medical condition?

We cover many pre-existing medical conditions (see the list) but if you want to claim and are worried or know that your condition is not automatically covered we can answer your questions.

You can call +61 2 9159 6649  from anywhere in the world or email claims@travelwithjane.com. 

We also offer a live chat service during business hours. Click the help icon at the bottom of your screen. 

Is it about a non-emergency claim?

If you are overseas or back home in Australia and wish to make a claim that does not need an immediate, emergency response,  the easiest way is to claim online. This would be for lost luggage, an airline cancellations, and add-on claims, for example.

Provided we’ve got all the necessary documents we’ll process, assess, and pay your claim without delay, typically within 5 to 10 working days. Don’t worry, we’ll let you know if we need any further information or documents to help process your claim.

Is it about an existing claim?

If you need advice regarding a claim, or need to check your cover we can help you with that. Have your policy number handy and we’ll get you sorted quick smart. You can find your policy number on your Certificate of Insurance. We emailed it to you on the day you purchased your policy.  For more info, you can learn more about the claims process here.

Need to speak to a human? You can call +61 2 9159 6649  from anywhere in the world. Or let us help you at claims@travelwithjane.com.

We also offer a live chat service during business hours. Click the help icon at the bottom of your screen. 

Need to make a complaint?

Lloyd’s aim is to provide the highest service to its Australian Policyholders and to this end has developed a complaints procedure for the fair handling of complaints from Policyholders. You can view the complaints policy here.