A pre-existing medical condition is:
- pregnancy
- a medical condition where you are aware of the symptoms, or a related complication you know about
- a medical or dental condition where you have received, or are waiting for, medical treatment
- any condition for which you take prescribed medicine
- any condition for which you have received surgery or attended hospital
- any condition for which you have received, or are waiting for, tests, investigations or consultation with a medical specialist
- any condition for which you have received or been advised to attend a follow-up consultation; or
- any chronic or ongoing medical condition or terminal illness
This definition applies to you, your travelling companion, a close relative, or any other person.
Do you need to make an emergency claim right now?
You can call +61 2 9159 6649 from anywhere in the world.
If you are overseas and need to get in touch, you can also reach us by email: claims@travelwithjane.com
So we can help you as quickly as possible, have your policy number handy when you call. If you don’t have it with you, don’t worry, we can look it up. We’ll just need to run a few questions by you first for security reasons.
If you’ve been caught up in an accident, injury, or sickness and think you might need hospitalisation or evacuation back to Australia, call us – or have someone call on your behalf – straight away, anytime.
Please keep in mind that for us to assist you with an overseas medical emergency or evacuation claim, you need to have called us first to discuss the situation before starting treatment.
Like most travel insurance companies, we charge an excess on many claims, like emergency dental costs and trip cancellation fees.
The excess we charge is $100. This applies per person and per event. So for each item you claim for, an excess payment of $100 is needed. Excess is deducted from any payment we make to you after you claim.
To see which items attract excess, see the Summary of Cover in the Product Disclosure Statement.
Our claims process is easy and fast. If you need emergency assistance, call our 24-hour emergency line immediately for guidance on what to do next. So we can help you as quickly as possible, have your policy number handy when you call. If you don’t have it with you, don’t worry, we can look it up. We’ll just need to run a few questions by you first for security reasons.
In an emergency call +61 2 9159 6649
For all emergency and non-emergency claims, you’ll need to complete a postal claim form. In our step by step guide, you can download the right form for your claim, as well as find out about the support documents you’ll need to send along with your claim. If you need help filling out your claim form, get in touch and we’ll be happy to point you in the right direction.